Privacy Policy

Our Commitment to Privacy

A tradition of respect for rights

As co-operative financial institutions, Manitoba credit unions have a long history of respecting the rights of their member-owners, and we are committed to the development of policies, procedures and service offerings that maintain those rights

This section outlines steps we have taken to protect your privacy and your right to control the ways in which we collect, use and disclose your personal information.

Your credit union Board of Directors has adopted the Credit Union Code for the Protection of Personal information, related policies and procedures. You are entitled to review the Code at any time, access your personal information or contact the Privacy Officer about a privacy issue or concern. Through these actions, what has been our accepted practice becomes our documented commitment to you, the member.

Your Personal Information

We hold personal information about members to help us meet and maintain the highest standards of financial service. This information can include your name, address, age, income, use of accounts and credit history, as well as the relationship of others linked to you in account services.

We obtain this information from you directly, and from the product and service arrangements you have made with or through us. Information is also obtained from credit bureaus, other financial institutions and from the references you provide us.

We only collect what we need

We only collect personal information from you for the following purposes:

• To understand your needs and to develop, offer and manage products and services that meet those needs.
• To determine the suitability of and your eligibility for member products and services
• To evaluate your credit standing and to share or exchange reports and information with credit reporting agencies
• To detect and prevent fraud and to help safeguard the financial interests of the credit union and its members
• To meet legal and regulatory requirements

Your Point of Contact

The credit union Privacy Officer (Dennis Hedley) is your point of contact if you wish to raise any matters regarding the use of your personal information.

The Privacy Officer is responsible for monitoring information collection and data security, and ensures that other credit union staff receives appropriate training on privacy issues and their responsibilities under the Code. The Privacy Officer also handles all privacy inquiries and personal information access requests under the Code.

Ultimate responsibility for our compliance with the Code rests, however, with the credit union Board of Directors.

For information, questions or concerns on credit union privacy issues, contact Privacy Officer Dennis Hedley at dhedley@starbuckcreditunion.com or call 204-735-2394

Credit Union Code for the Protection of Personal Information

Web Site Privacy Statement

Starbuck Credit Union is committed to protecting the personal information of credit union members, employees and other individuals. In order to protect all personal information collected, used or disclosed by Starbuck Credit Union, we have adopted the Credit Union Code for the Protection of Personal Information.

For more information on our web site Privacy Statement, please read below.

Information we collect on our site

You can visit all public areas of our site without providing any personal information about yourself. Our Web site collects only non-personal information based on a visitor’s Internet Protocol (IP) address (this is not personally identifiable). Information collected includes the date and time of visit, the type of Internet browser used to access the site, the referring address (the link a visitor uses to access the site). This data is used to create statistics on site usage and improve online services.

Starbuck Credit Union’s internal Web site is solely for the use of authorized members of boards, committees, management and staff of the Credit Union. Access requires a special “User Name” and “Password.” Personal information that is collected on this internal web site is used solely for security and site management purposes and to facilitate business functions of Starbuck Credit Union.

Will a cookie be set on my computer when I visit this site?

To help us manage our web site, we set a cookie on your computer that expires when you close your web browser.

If you send us an e-mail, any information provided by you will only be used for the purposes of responding to your inquiry or acting on your request. We will not use your name or e-mail address for any other purposes without additional consent.

Links to other Web sites

Our web site contains links to other web sites that are a part of, affiliated with, or have a business relationship with Starbuck Credit Union. When you leave our site to visit one of these other sites, the only information transferred to the new site is the fact that you came from the Starbuck Credit Union web site (the referring address). Transmission of this referring address allows other sites to monitor their own web traffic, but does not disclose any personal information about you.

How do I contact Starbuck Credit Union with Questions or Concerns?

We welcome any questions or concerns about our Internet Privacy Statement, or the practices of this site. Please contact us by e-mail or in writing at the following address:

Dennis Hedley
Privacy Officer
Starbuck Credit Union
16 Main Street
Starbuck, Manitoba
R0G 2P0

Notice:

Starbuck Credit Union reserves the right to amend its Internet Privacy Statement and its Privacy Code at any time with or without notice. Please check this page periodically for changes.